Refund policy
At Hourglass Fashions, your satisfaction is very important to us. If you are not satisfied with your Hourglass Fashions purchase, you can return the product for an exchange, for the purchase price (minus the shipping, handling, gift wrap, and other charges). To be eligible for return, items must be in the same condition that you receive them, unused, undamaged, with tags, and in their original packaging. We have a 7-day return policy, which means you have 7 days after date of delivery of your item(s) to request a return and subsequent exchange. If it is beyond the 7 calendar days from the date of delivery, unfortunately we can't offer you a return or exchange. All sales are final after the 7-calendar day date of delivery. A return and/or exchange will not be processed for products received after 7 -calendar days from the delivery date.
To be eligible for a return, and the subsequent exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate transaction for the item you are selecting for your exchange.
To start a return, and the subsequent exchange, or to ask questions, you can contact us at thehourglassfashions@yahoo.com. Please do not send your purchase back to the manufacturer. Contact us at thehourglassfashions@yahoo.com, before sending any packages back to receive a return authorization number or an email authorization.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You might be asked to provide pictures!
We can not accept returns on items that are ripped, have been chewed, or soiled with urine, or vomit or other stains. Hourglass Fashions cannot assume responsibility for items damaged due to destruction or ruin.
Exceptions / non-returnable items/non-exchangeable items
Certain types of items cannot be returned, such as monogramed items, or anything marked as final sale.
Unfortunately, we cannot accept returns on sale items or gift cards.
All items are subject to a 10% restocking fee for processing all accepted returns except for defective products. All items must be returned in their original packaging, with labels, unused, unopened and in new condition.
Why Do You Charge Restocking Fees On Returns?
When a customer returns an item, customer service time, labor, and company cost is required to receive your package, re-package and restock your item back into our warehouses. Please reach out to our customer service if you have any questions on our products before making a large purchase online. We are happy to help.